FAQs!

We try to provide all answers to most common questions. If you have any question that is not listed, you can contact us from our Contact Page.

  • Account & Order

    Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. Once you have registered with us, you can sign in using any login method provided. We'll provide you with a log of orders previously placed.

    We would require the following information from you:-
    Recipient's name
    Complete delivery address, along with the pin code
    Contact number of the recipient
    Date of delivery
    Time of delivery will be needed in case of products that are delivered by hand
    Sender's name
    Shipping option
    Billing information

    Yes, if you wish to remove a particular product from your order list, click on 'Manage Order'. You will be able to see all products in your orders list. Click on the 'Delete' button in 'Manage Order' to remove specific order.

    Note: You cannot delete a order once it will be in processing, you still can Contact Us for more info.

    You can track your order for the latest information on delivery. Click on link given in Track Info, you need to paste track number on the given site to track your order. Track number will be copied when you click on "Click To Open" and courier site will open where you can paste the Consignment number and track the order.

  • Return & Refund Policy

    No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@impressyourpicture.com or call/msg us at +91-8126855514 (08:00 AM-10:30 PM, Monday-Sunday).

    We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry.

    You can write to us at: support@impressyourpicture.com or call/msg us at +91-8126855514 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.

    Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.